Harcourts Smith Brothers Voted #1 By Blacktown Public

Harcourts Smith Brothers Voted #1 By Blacktown Public
Fri, 15 Jun 2007

The Harcourts Smith Brothers office in Blacktown was announced last week as the winner of the Blacktown City Local Business Awards for Outstanding Real Estate Agency.



Director of Harcourts Smith Brothers, Jason Smith said he was honoured his office had received the award which he emphasised reflected his team’s commitment to consistent high standards from the initial front office greeting through to ongoing contact with past clients after helping them achieve their property goals. He also wanted to acknowledge and thank their vendors and buyers who they appreciated working with on a repeat basis and also the high level of referral business they received from their loyal clients.



Mr Smith said the criteria for the award started with a nomination from the public followed by a ‘secret shopper’ experience in which nominated businesses were assessed on various aspects including customer service, and concluded with an awards evening where the winners were announced.



While the office has been nominated in past years, this is the first time they have won. “We have a very well established team of just on 15 who really do go the extra mile with all those little things we often take for granted, but our clients really appreciate and point out when we survey them.”



With 12 years of real estate experience, Jason and his brother Mark Smith rebranded their successful Blacktown business to Harcourts just on a year ago. Already renowned for their commitment to leading edge systems, Jason Smith said, “rebranding to Harcourts really set us on the right track to move to the next level.” A strong believer in combining high levels of personal customer service with the latest technology, the office maintains high levels of client contact with weekly reports and updates using tools such as SMS messaging, and online buyer searches operating 24/7.



CEO of Harcourts New South Wales, Walter Nanni, said, “The Harcourts Smith Brothers team has been consistently successful in Harcourts’ Annual Awards so it comes as no surprise that they should be voted number one by the community where they work.”